Delete your account & data

You can delete your SKINPLUS account and the data linked to it at any time, free of charge. Choose whichever way is easier for you:

Option 1: In the app (instant)

1. Open the SKINPLUS app and sign in.
2. Tap the More tab.
3. Tap Account.
4. Tap Delete Account, then Delete to confirm.

Your account is deleted right away and you are signed out of the app.

Option 2: Without the app

If you have uninstalled the app or can't sign in, send us a deletion request from the phone number or email address registered to your account:

1. We check that the request comes from the account owner, and may ask you to confirm it from the registered phone number or email address.
2. We delete the account and the data linked to it, then send you a confirmation.
3. We complete requests within 30 days at most, usually much sooner.

What is deleted

• Account data: name, email address, phone number and password.
• The wishlist and cart linked to your account.
• The push-notification registration (push token) linked to your account.
• The link between your account and your search and offer activity.

What we keep, and why

• Order records (products, amounts, delivery details and order date): kept only where required for accounting, tax, fraud-prevention or legal reasons, and only for as long as required, then deleted or de-identified.
• Orders still being delivered: if you have an order that hasn't been delivered yet, we need its details to complete or cancel it before deletion.

Photo-search images are never stored in the first place. Data saved only on your device (language, recent searches, saved delivery addresses) is removed when you uninstall the app.

Delete some data without deleting your account

• Delivery addresses: More → Manage addresses → delete the address.
• Wishlist and cart: remove the items in the app.
• Notifications: turn them off in your device settings.
• Other data (such as search history or past guest orders): contact us at privacy@blackdm.co.uk or on WhatsApp and tell us what you'd like deleted.

Ordered as a guest?

Contact us using the options above from the phone number you used for the order, and we will delete your order data except for what we must keep by law.

For more details, read our Privacy Policy.