If you're contacting us about an order, include the phone number you used for it so we can help faster.
Frequently asked questions
How do I order from SKINPLUS?
Add products to your cart, tap “Proceed to Checkout” and enter your name, phone number, governorate and address. We then prepare and deliver your order.
How do I pay?
Cash on delivery. No bank card and no upfront payment needed.
Do you deliver to every governorate?
Yes, you can choose any governorate in Iraq at checkout.
Are the products original?
Yes, every product on SKINPLUS is 100% original and from trusted sources.
Do I need an account to order?
No, you can order as a guest. An account keeps your wishlist and order history.
How do I track my order?
In the app: More → Order History. For any question about your order, message us on WhatsApp.
I want to change or cancel my order
Message us on WhatsApp as soon as possible, before the order is out for delivery, and we'll help.
How does photo search work?
Tap the photo-search button in the search bar, then take or choose a photo, and the app shows the product or the closest match. The photo is used only for the search and is not stored.
I'm not getting notifications
Make sure SKINPLUS notifications are turned on in your device settings and the app is up to date.
How do I change the app language?
In the app: More → Language, then choose English or العربية.
How do I delete my account?
In the app: More → Account → Delete Account. Or follow the steps on the account deletion page.
Privacy & data
- Privacy Policy
- Delete account & data
- Privacy requests: privacy@blackdm.co.uk